Welcome to Dibbz! We care about your privacy and want to protect it. This policy explains how we gather, use, share, and keep your information safe when you visit www.dibbz.co.uk (our “Website”) and use our services.
By using our Website and services, you agree to how we handle your information as described here. If you don’t agree with this, please don’t use our services.
1. Information We Collect
We collect different types of information to improve our services:
1.1 Personal Information
When you sign up, make a purchase, contact us, or use our Website, we may collect:
- Your name
- Your email address
- Your phone number
- Billing and shipping addresses
- Payment details (handled securely by third parties)
- Your account details (username and password)
1.2 Non-personal Information
We also collect information about how you use our Website, such as:
- Your IP address
- Your browser type and version
- Your device information
- Your operating system
- Pages you visit and how long you stay
- How you got to our Website
1.3 Cookies And Tracking Technologies
We use cookies and similar technologies to improve your experience and analyze our Website traffic. These include:
- Session Cookies (temporary, expire when you close your browser)
- Persistent Cookies (stay on your device until deleted)
- Third-Party Cookies (like Google Analytics)
For more details, see Section 8: Cookies Policy.
2. How We Use Your Information
We use your information to:
- Provide and manage services – like processing orders and customer support.
- Improve Website functionality – to make your experience better.
- Personalize content – to recommend products and marketing tailored to you.
- Communicate with you – to answer your questions and send updates.
- Prevent fraud and enhance security – to keep things safe.
- Comply with legal obligations – to follow the rules.
3. Legal Basis for Processing Data (GDPR Compliance)
Under the GDPR, we process your data based on:
- Consent: When you opt-in to things like newsletters or cookies.
- Contractual Obligation: When we process orders and provide services.
- Legitimate Interests: For Website analytics, fraud prevention, and security.
- Legal Compliance: To comply with laws like tax regulations and fraud prevention measures.
4. How We Share Your Information
We don’t sell or rent your data. But we might share it with:
- Service Providers: Payment processors, delivery companies, IT support, and analytics services.
- Legal Authorities: When required by law or to protect our rights.
- Business Transfers: If we merge, get acquired, or sell our business assets.
5. Data Security Measures
We take steps to protect your data from unauthorized access, changes, disclosure, or destruction, including:
- SSL Encryption: For secure data transmission.
- Secure Payment Processing: Handled by PCI-compliant providers.
- Access Controls: Only authorized personnel can access your data.
- Data Anonymization: We anonymize data where possible.
But remember, no method of transmission is 100% secure. While we do our best, we can’t guarantee absolute security.
6. Your Rights Under GDPR
If you’re in the European Economic Area (EEA), you have rights like:
- Right to Access: Request a copy of your personal data.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data (the “Right to be Forgotten”).
- Right to Restriction: Limit how we process your data.
- Right to Data Portability: Get your data in a machine-readable format.
- Right to Object: Object to processing based on legitimate interests or direct marketing.
- Right to Withdraw Consent: Withdraw consent at any time.
To exercise these rights, contact us at [insert email].
7. Data Retention Policy
We keep your data as long as needed for:
- Fulfilling contractual obligations (like processing orders)
- Legal compliance (like tax reporting)
- Security and fraud prevention
- Marketing (until you opt-out)
Once it’s no longer needed, we securely delete or anonymize your data.
8. Cookies Policy
8.1 What Are Cookies?
Cookies are small files stored on your device to enhance your experience.
8.2 How We Use Cookies
We use cookies for:
- Essential Functions: Site operation and navigation.
- Analytics: Monitoring Website traffic (like Google Analytics).
- Advertising: Personalized ads and retargeting.
8.3 Managing Cookies
You can control cookies through your browser settings. Disabling cookies may affect how our Website works.
9. Third-Party Links
Our Website may have links to other sites. We’re not responsible for their privacy practices. Check their privacy policies before giving them your data.
10. Children’s Privacy
Our services aren’t for kids under 13. We don’t knowingly collect data from children. If you think a child has given us personal information, contact us, and we’ll take action.
11. Marketing and Email Communications
If you subscribe to our mailing list, we might send you promotional emails. You can unsubscribe anytime using the link in our emails or by contacting us.
12. International Data Transfers
Your data might be processed outside the EEA (like in cloud storage). We ensure protection through:
- Adequacy decisions (if applicable)
- Standard Contractual Clauses (SCCs)
- Other legally accepted transfer mechanisms
13. Changes to This Privacy Policy
We might update this Privacy Policy from time to time. We’ll post any changes here with the updated Effective Date. Keep using our Website after updates means you accept the changes.
14. Contact Information
If you have questions about privacy, data requests, or complaints, please let us know via contact us page.
This Privacy Policy is here to explain how we handle your data and stay compliant with GDPR and other laws. If you have any concerns, please reach out to us.